A lot of misinformation have been spread about Innjoo One warranty or warranties for Innjoo phones and Innjoo tablets.
Some even claim that Innjoo does not have any office in Nigeria. Here
we provide you the facts about Innjoo warranties and repairs in Nigeria.
Jumia.com.ngfrom ₦13,599 Buy Now (tablets)
The first thing you must know is that Innjoo devices are sold exclusively at Jumia Nigeria and only Innjoo devices bought from Jumia are covered by Innjoo's 12 months warranty. So, if you buy your Innjoo phone or tablet outside Jumia, you are on your own.
If you have an issue with your Innjoo One or any other Innjoo device, there are two ways to get remedy. The first is online and the other is offline. We will provide steps for accessing any of the two options here.
Online service is best if you live outside Lagos, while you may prefer the offline service if you live within Lagos.
The Online service and repair process involves contacting Jumia via a special Innjoo service number informing them about your issue, Jumia will then send someone to pickup the phone and when the issue is resolved the phone will be returned to you. Here are the steps:
On the other-hand the offline service and repair process involves taking your Innjoo One or any other Innjoo device to Innjoo Home or to a Jumia warehouse nearest to you. Here are the steps
Notice that whether you go offline or online, you are required to show a proof of your purchase from Jumia. So, it is a good idea to buy all your Innjoo devices from Jumia. You can buy the Innjoo One here or Checkout all Innjoo phones here. On the other-hand, you can checkout Innjoo tablets here.
Hope we have cleared up all you need to know about Innjoo warranty and repair. Note that the information provided here were accurate as at the time of writing. However, Innjoo warranty can change without being reflected here. Details on Innjoo warranty are available on the product pages of Innjoo products on Jumia.
Feel free to ask any other question you may have about Innjoo warranty.
Where to Buy Innjoo Devices
Jumia.com.ngfrom ₦15,499 Buy Now (phones)Jumia.com.ngfrom ₦13,599 Buy Now (tablets)
The first thing you must know is that Innjoo devices are sold exclusively at Jumia Nigeria and only Innjoo devices bought from Jumia are covered by Innjoo's 12 months warranty. So, if you buy your Innjoo phone or tablet outside Jumia, you are on your own.
If you have an issue with your Innjoo One or any other Innjoo device, there are two ways to get remedy. The first is online and the other is offline. We will provide steps for accessing any of the two options here.
Online service is best if you live outside Lagos, while you may prefer the offline service if you live within Lagos.
The Online service and repair process involves contacting Jumia via a special Innjoo service number informing them about your issue, Jumia will then send someone to pickup the phone and when the issue is resolved the phone will be returned to you. Here are the steps:
- Call Jumia on 01-4604400 or 0700600000
- Provide the order number of the device, name, or phone number to enable Jumia trace your purchase
- Backup the data and files on the device in case any data or file is lost during repair
- Jumia will dispatch the courier to fetch the product and deliver to you once swapped or repaired
On the other-hand the offline service and repair process involves taking your Innjoo One or any other Innjoo device to Innjoo Home or to a Jumia warehouse nearest to you. Here are the steps
- Visit Innjoo Home at the 2nd Floor, Trinity Mall, 79 Awolowo Way, Ikeja, Lagos or Jumia warehouse with the device and purchase invoice from Jumia
- An Innjoo Technician will make an initial examination of the defective Innjoo device
- You will recieve a service report during repair
- You will get your repaired device same day or within 72 hours
Notice that whether you go offline or online, you are required to show a proof of your purchase from Jumia. So, it is a good idea to buy all your Innjoo devices from Jumia. You can buy the Innjoo One here or Checkout all Innjoo phones here. On the other-hand, you can checkout Innjoo tablets here.
Hope we have cleared up all you need to know about Innjoo warranty and repair. Note that the information provided here were accurate as at the time of writing. However, Innjoo warranty can change without being reflected here. Details on Innjoo warranty are available on the product pages of Innjoo products on Jumia.
Feel free to ask any other question you may have about Innjoo warranty.
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